For the customer
Exchange & Refund
We have 30–Day Money-Back Guarantee on unopened merchandise. Items must be returned in good condition, in original boxes, with all paperwork and accessories for full credit.
Check your order carefully. Contact us within 5 days for exchanges on wrong items. Report damaged items within 3 days of delivery. No exchange on opened items.
Approved exchanges/returns must be shipped within 10 days or won't be accepted.
We charge an 18% restocking fee on merchandise returned without reason and/or notice.
To return/exchange unopened items, email us your order number and reason. Don't ship until you receive a return/exchange number.
Undelivered orders require new shipping payment. Canceled undelivered orders have no shipping refund and restocking fee (5 $-$15 for US, 15 $-$35 for Canada, 25 $-$50 for others).
35$ fee for each returned check.